What qualifies for a return?
Eligible products must be returned within 3 days of delivery, in the same new condition in which they arrived. Please include all parts, accessories, inserts and original packaging.
- Item is unused, unworn and free from marks, odours or damage.
- Return is approved by our team before it is shipped back.
- Item is packed securely so it arrives back safely.
Items we cannot accept
Personalized or custom-made items are final sale unless they arrive damaged, defective or materially different from what was ordered. Items marked final sale, used items, and products returned without their original parts or packaging are also not eligible.
Refunds and exchanges
Once your return is received and approved, we will refund the item price to the original payment method. Original shipping charges are non-refundable. Please allow 5–10 business days after approval for your bank or card provider to post the refund. Exchanges depend on stock; if the replacement is unavailable, we will process a refund instead.